Completed 42 units toward AA, combination Business and Computer Sciences major.

Comfortable with dBase, Paradox, WordPerfect, Microsoft Office, Crystal Reports, HTML.

Excellent in customer relations, by phone or in person.

Administrative Assistant (04/90 through 12/02)--IEDA. An employer association providing labor relations and employee benefits services.

Designed the company's first web site. At the time, there was no very clear idea presented as to what the content or appearance should be. Extracted content from a variety of sources, including outdated brochures and proposals, adding and fleshing out as necessary. Determined what the general design appearance should be and implemented it. Replicated company logo in digital form for use in the web site.

Became the company's in-house Crystal Reports expert, creating a large variety of reports from scratch. This involved educating self in some of the more sophisticated capabilities of the program, such as subreports, SQL linking and querying, graphics capabilities, etc.

Because of dissatisfaction with checkbook module of accounting program created an add-in checkbook program in Paradox database. This included the ability to easily update vendor information, extract data in reports as needed, move general ledger information to accounting program. This was used for more than ten years, until company decided to migrate to SQL.

Served as the company technical support for a wide variety of software, including communications software, Microsoft Office (all modules), WordPerfect.

Provided telephone customer support. This involved working with employers, their employees, and benefit providers.

Administrative Assistant (03/88 through 03/90)--Dana Marketing. A broker of IBM and compatible midrange computers and peripherals.

Established and maintained a variety of databases in dBase III+, Framework, Paradox. These included mailing lists, contracts, and pricing schedules. Created all documents out of Northern California regional sales office, including letters, quotes, proposals, etc. Produced several brochures for distribution to current and potential customers. This included determining content and layout in addition to execution. Handled many aspects of customer service, such as order tracking, arranging service for malfunctioning equipment, solving various problems in a professional and conscientious fashion. This included gathering necessary information from Corporate office, vendors, as well as Northern California office. Responsible for all general office duties, such as filing, purchasing supplies, answering phones (6 lines).

Administrative Assistant (03/87 through 01/88)--Infomax Computers, Corporate Services Division. A store chain selling and servicing data processing equipment.

Responsible for all data entry, including checking written orders for errors, entering into system, printing and proofing, and posting at end of day. Worked with MS-DOS and Macintosh, setting up several databases to meet a variety of needs, including mailing lists, order tracking, and RMA log. Created weekly reports for customers, apprising them of order status and estimated deliver dates. Assisted in providing customer support on the telephone by acting as liaison with the warehouse, addressing service, technical, and order status issues.

Bookkeeper (1985 - 1986)--BBM Systems. A store selling and servicing computer equipment.

Responsible for all aspects of accounts receivable, including maintaining accounts receivable ledger, billing, collections. Developed more efficient method of billing computer rental customers, thus creating a more realistic view of actual accounts receivable. Handled all basic office duties, including telephones, mail, filing, etc. Supported existing and new customers by answering many questions over the telephone or in person, covering a variety of different problems and situations.